Information on how to exercise your right of withdrawal and a model withdrawal form 

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item. 

To exercise your right of withdrawal, you must inform us (Yvette Laboratory Sp. z o.o., 32 Legnicka St., 53-674 Wrocław, Poland, yvette@yvettelab.pl, phone: 48 607 847 847) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail). You may use our withdrawal form, but it is not mandatory. 

In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period. 

Effects of withdrawal from the contract

In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first. 

Please send back or hand over the thing to us, immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiration of the 14-day period. You will have to bear the direct costs of returning the item. 

You are liable only for the diminution in value of the item resulting from the use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item. 

The right of withdrawal from a contract concluded at a distance does not apply to:

  • Contracts in which the object of performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery.

Withdrawal form(This form must be completed and returned only if you wish to withdraw from the contract)